Are the mannequins moveable?

What if my mannequin arrives damaged?

How long does it take to receive my order?

Do you ship outside the U.S.?

What forms of payment do you accept?

Do the mannequins come with stands and support rods?

Does MannequinStore.com offer quantity discounts?

Do you offer Custom Mannequin manufacturing?

Can I use my own shipper?

Are the mannequins moveable?
You can adjust the arms up or down from the shoulder, but they may require support to stay in that position. Arms and legs are solid and don't bend unless otherwise described. We do offer mannequins with jointed elbows and wrists.

What if my mannequin arrives damaged?  
Please contact us, as well as Fedex, within 3 business days, and save the box and all packing materials for inspection and pickup. Any refund will come from Fedex through us. We have touch-up paint available upon request.

How long does it take to receive my order?
We Ship primarily using FedEx

Order to Washington, Oregon,  Northern California   1 to 2 business days
Rocky Mountain States   3 to 4 business days
Midwest, Texas    4 to 5 business days
East Coast   5 to 6 business days

Overnight Delivery
If you want overnight service, your order must be received before Noon to get it there the next day. Overnight Orders placed on Friday are delivered on Monday, not Saturday.

2-Day Air
If you place an order on Sunday 2-day air, it will reach you on Wednesday. If you place an order on Wednesday night, it will reach you on Monday.

3-Day Select
Same as above, just takes one day longer

Postmaster Shipping
International Orders can take 10 or more business days to reach their destination.
We recommend you place your orders early to allow plenty of time.
If your address is an APO or FPO address, it could take 7 to 10 days.

What if I change my mind after ordering?
Orders cancelled before shipping incur a 4% processing fee. If you wish to return a mannequin, you must contact us within 3 business days of receipt. After that time, all sales are final. Mannequins approved for return may be returned in new condition for a 25% restocking fee; Buyer is responsible for all shipping and insurance charges both directions, as well as the cost for new packaging, if necessary. Custom orders are non-refundable. Unauthorized returns incur an automatic restocking fee of 35%, and will only be refunded for product (based on its condition upon receipt), not shipping.

Do you ship outside the U.S.?
Shipping quoted is for Fedex ground shipping in the continental US only. Insurance is included in the price. Contact us with items and quantities you would like, and a postal code, for shipping quotes outside the U.S.

Customs fees are the customer's responsibility. If they are not paid on delivery, you will be charged the original fees, plus a $25 clerical fee.

What forms of payment do you accept?
 

We accept Visa, Mastercard, Discover or American Express cards via:
Email Us call 360-527-2202, fax 501-665-1973
or send a cashier's check or money order to:

       MannequinStore.com
 800 Marine Drive
         Bellingham, WA 98225
or    Paypal online. We do not accept personal checks or send shipments out COD.
For larger orders, you may wire funds directly into our account.

If you are not in one of the following countries, a cashier's check is required.

Do the mannequins come with stands and support rods?
Yes, unless they are sitting or otherwise do not need a stand.

Does MannequinStore.com offer quantity discounts?
Yes. Please Contact us with your request as quantity mannequin discounts vary depending on quantity and style, and will not be calculated by the shopping cart system. Please allow 9-10 weeks lead time for special orders.

Do you offer Custom Mannequin manufacturing?
Yes. Please Contact us with your requirements, and we can get you a quote. The more mannequins you need, the lower the individual price will be. Click here to see examples of our custom work.
Most sculpting and molding fees for full mannequins begin at $1800-2000. We require drawings and/or photos of desired poses from several angles, as well as examples of any specialty makeup or paint requirements. Custom fees must be paid in advance, and are not refundable. Allow up to 90 days for sculpting, molding and finishing.

Can I use my own shipper?
Yes. You are responsible to set up the pick-up at the address above, and there is a $10 handling charge, plus $4 per additional piece.

Can I get one of your mannequins in a different color?
Yes, as a special order. This makes the mannequins "custom" and will require pre-payment in full, and makes them non-refundable. You can choose color, makeup style or even head for $20 or less per mannequin. Please allow 8-10 weeks for this service.

If you still have unanswered questions please feel free to EMAIL
or call us at 360-527-2202 between 9 am to 5 pm PST, Monday through Friday.

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